What is a subscription?
A subscription is a recurring and automatic shipment of an order placed by a customer. The customer is charged on a recurring basis.
What types of subscriptions do you offer?
Currently, we only offer Pay-as-you-go subscriptions for most full-time coffees.
What sizes are available for subscriptions?
Our individual subscriptions are available for 8oz or 12oz, 2lb, and 5lb, depending on the coffee.
How do I create a pay-as-you-go subscription?
Simply shop as usual, select “Subscribe and Save” and choose your desired frequency, then add to cart and checkout. Your first order will be sent immediately.
How do I gift or prepay for a subscription?
We are working on a new gift subscription program, stay tuned!
If I purchase a subscription does it automatically create a customer account?
While your subscription will be stored with your contact information in our system, in order to access that information you will need to activate your account. Either set up a password while checking out or by visiting the account icon at the top of the website. You may also reach out to hello@georgehowellcoffee to request an activation link. Please follow that link to set up your new password. Once you login using the same credentials used to purchase your subscription, you will see your purchase history including your subscription.
Can I manage my subscription?
Yes! Go to your account and sign in, scroll down to the bottom right and click “Manage Your Subscription” which will take you to your subscription dashboard.
Can I cancel, skip, or pause a subscription?
Yes! You can do so from your subscription dashboard. Follow the instructions listed above to get there.
Please note, removing a coffee from a shipment could put you below the $50 free shipping minimum. If your order total falls below $50, you will be charged a shipping fee.
I want to change a coffee in my subscription, can I?
Yes, cancel the subscription you no longer wish to receive and create a new subscription for the coffee you wish to receive instead.
Can I add to a current subscription?
Yes, you can add a one-time item or another recurring item in your subscription.
- Shop for the coffee you'd like to add to the next subscription shipment
- Select the size and grind you wish to receive
- Click "Add to Next Order on date of next order"
- A box will pop up that says add one time or add to Recurring Subscription. If you wish to add one time, select one time, and if you wish to add as a subscription, add with frequency of your choice.
- Click "Add"
- You're all set. A notification will appear that says it has been added
- You will receive your one-time purchase with your subscription order
Do subscribers get a discount?
Yes, subscribers automatically receive 5% off every coffee in their subscription.
Do subscribers get free shipping?
All orders over $50 receive free shipping. Please note, if you remove an item from your subscription and your total falls below $50, you will be charged for shipping.
What happens if a coffee is no longer available?
If we can replace the coffee with a comparable coffee, we will do so. Otherwise, you will be alerted that the item is no longer available and your subscription for that coffee will be canceled.
Coffee is a crop with a harvest season. While we have paved the way for single-origin roasting year round by freezing lots and releasing them throughout the year(s), we do sometimes run out of that crop's inventory. Additionally, we are constantly introducing new coffees. Because of these factors, we reserve the right to change or discontinue coffee at any time.