Shipping & Pick Up FAQ
Shipping FAQ What is your shipping schedule?We ship Monday-Friday, excluding holidays and extreme weather issues. The roastery is closed on Saturday and Sunday. When will my order shipped once I place it? Orders placed after 6am EST will be shipped the following business day excluding holiday or weather interruptions. Please note, because coffee is a very time sensitive product, our roast schedule may be changed due to needing to roast fresh coffee. Where is my order? You will receive a tracking update once your order has reached our carrier. If it has been over a week since your order was...
Subscription FAQ
What is a subscription?A subscription is a recurring and automatic shipment of an order placed by a customer. The customer is charged on a recurring basis. What types of subscriptions do you offer?We offer Pay-as-you-go subscriptions for most full-time coffees. We also offer 3 or 6 month prepaid subscriptions which includes a surprise single origin coffee each month. What sizes are available for subscriptions? Our individual subscriptions are available for 8oz or 12oz, 2lb, and 5lb, depending on the coffee. How do I create a pay-as-you-go subscription?Simply shop as usual, select “Subscribe and Save” and choose your desired frequency, then add...
General FAQ
Who is George Howell? George Howell is popularly referred to as the grandfather of the specialty coffee movement. His dedication to coffee is unparalleled, with a career spanning almost fifty years. In 1974, he founded The Coffee Connection which grew to 24 locations in the Northeast before it was sold to Starbucks in 1994. In 1999, he co-founded The Cup of Excellence, a global coffee competition with the mission of bringing acclaim to passionate farmers doing outstanding work in coffee producing countries. Wanting to be back in his roots in coffee, George opened George Howell Coffee in 2004. Starting as...