Shopping & Shipping FAQ
What is your shipping schedule?We ship Monday-Friday, excluding holidays and extreme weather issues. The roastery is closed on Saturday and Sunday. When will my order shipped once I place it? Orders placed after 6am EST will be shipped the following day. Orders placed on Friday after 6am or Saturday and Sunday will be shipped the following Monday, unless we are closed for a holiday, in which case it will be shipped Tuesday. Please note, because coffee is a very time sensitive product, our roast schedule may be changed due to needing to roast fresh coffee. Where is my order? You...
Subscription FAQ
What is a subscription?A subscription is a recurring and automatic shipment of an order placed by a customer. The customer is charged on a recurring basis. How do I create a subscription?Simply shop for coffee as usual, select “Subscribe and Save” along with your desired frequency, then add to cart and checkout. Can I manage my subscription? Yes! Go to your account and sign in, scroll down to the bottom right and click “Manage Your Subscription” which will take you to your subscription dashboard. Can I cancel, skip, or pause a subscription? Yes! You can do so from your subscription...
General FAQ
Who is George Howell? George Howell is popularly referred to as the grandfather of the specialty coffee movement. His dedication to coffee is unparalleled, with a career spanning almost fifty years. In 1974, he founded The Coffee Connection which grew to 24 locations in the Northeast before it was sold to Starbucks in 1994. In 1999, he co-founded The Cup of Excellence, a global coffee competition with the mission of bringing acclaim to passionate farmers doing outstanding work in coffee producing countries. Wanting to be back in his roots in coffee, George opened George Howell Coffee in 2004. Starting as...